• woman and dog enjoying the dog and nature walk
  • wooden seat in the dog and nature walk
  • couple enjoying the sunset over the Carrick Roads
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the only 5 star luxury touring Park on the Roseland Peninsula...

"Caravan & Holiday Park of the Year” Cornwall, Southwest & National Gold tourism awards winner"

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Privacy Policy (GDPR)

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Trethem Mill Touring Park is committed to ensuring that your privacy is protected. We will not sell, share, or rent any personal data

We will never disclose your personal information to any third party without first receiving your permission, or unless we are under a legal obligation to do so

Throughout the season we take photographs for publicity purposes, if you would prefer not be featured in these please let us know

Our website contains links to other sites. If you choose to visit these sites we cannot assume responsibility for a third party website content or information handling practices

When you book online using our secure server all of your personal details are encrypted. This means that your information cannot be read as it travels over the internet and can only be decrypted by Trethem Mill

By using our website you agree to accept this privacy policy and are aware that our policy may change with time. Any changes to this policy will appear on this web page

Our privacy & data policy sets out how we use and protect any information that you give us when you use our website or make contact with us

We only collect, use and hold information that we need to be able to provide you with the service you are requesting. You don’t have to give us any of this personal information but if you don’t then you may not be able to access our services

Below are the details of the information we collect and how we use it:

Your name, address and phone number
We use these details to get in touch with you – we may need to get in touch with you about your holiday, your booking or any changes to your booking

Sending you information by post – we may use your details to send you a park brochure, a booking confirmation or other correspondence

For our accounting records – these details are needed for your invoice and our accounting

Your e-mail address
We use these details to get in touch with you – we may need to get in touch with you about your holiday, your booking or any changes to your booking

Sending you information by e-mail – we may use your details to send you e-mails regarding pitch availability, booking confirmations and any other relevant booking information

Sending you the e-mail newsletter – your details will be used if you have opted to receive the park e-mail newsletter when either making a booking online or by subscribing through our website. We only do this with your permission and you can opt out at any time if you change your mind

Your family age bracket
We ask for the age brackets of the people within your booking so that we can try and ensure we book a pitch that will be suitable for you
Your payment details
Your credit or debit card details are used to pay the deposit when making a booking and also for any further outstanding balances – the deposit forms part of the contract between yourselves and the Park when making a booking. This information is not kept beyond the end of your stay with us
Your communications history with us
This includes e-mails, post, telephone calls and social media

We keep these details to help us provide good customer service – if you have informed us of any specific requests or additional needs then we need to keep a record of it to enable us to try and meet them for you

We want to ensure we offer the best customer service we can – this information is used to help with training our team members

Customer history
This includes all holiday bookings with us and when you have requested information from us

We keep your customer history to help us provide good customer service – if you have previously informed us of any preferred or specific requests then we keep a record of them for any future visits

For making future bookings – by keeping the history of your previous bookings it assists us when you would like to make a new booking

Information about your devices and how you use our website
We collect your device type and location data (if you choose to share it with us) when you browse our site. We also track how you use our website

We collect your IP address when you make an online booking – this is done for your online protection against fraud

Improving our website – we always aim to make your online experience a good one

Protecting our website – this data helps to prevent and detect fraud against you or us

Your response to surveys
Improving our customer service – to continue to offer you the best customer service we need to know when we get things right or if something needs improving
Images and video taken on the Park
Various advertising campaigns online and in print – at various times throughout the year we take photographs on the Park for publicity purposes. If you prefer not to be featured on these please inform the reception
CCTV
To ensure the smooth and safe running of the Park – certain areas of the Park are covered by CCTV that help us maintain security. Our images are recorded and could be used for evidence if needed
HR Information
This is the data that is required to be held on members of our team and includes, but is not limited to:

National Insurance number – we need this to take PAYE and NI deductions from salaries and report to HMRC

Bank details – these are needed to pay salaries

Relevant qualifications – these are kept to record any training and courses attended

Medical history – it’s important that we know about any medical conditions so we can keep you safe at work

Appraisal information – we want to encourage the learning of new skills and experiences and we do this through personalised feedback

Other ways we use your data
We sometimes use personal information for the purpose of data analysis and improving our website
Sharing your information
We do not and will never sell your personal data to a third party. There are some occasions when we do need to share your data to be able to provide you with the services you are requesting or are required by law.
These include, but are not limited to:
Mailchimp – your data will be held if you have signed up for our e-mail newsletter
Booking system – your booking data and contact details are held by Netguides
Phone and e-mail provider – these providers will have access to our call data
Our web hosting provider – your contact details may be held on our web server
Companies that provide our payment services
Social media – where you directly tag or link to us
Legal and professional – invoices or documents may contain information on staff or suppliers

We only work with companies who take the same amount of care with customer data as we do and will only share individual personal data when there is no alternative

Marketing Messages
We tailor our marketing so we hopefully only contact you about things of interest to you. This can be by e-mail or post. You can opt out of receiving these at any time
Online advertising
We sometimes use online advertising through a range of digital marketing platforms – if you wish to stop seeing these adverts you need to configure your personal settings on the platform you are using
Cookies
Client-side cookies are used for Google analytics and tracking analysis. The use of a cookie is in no way linked to any personally identifiable information while on our website. If a user rejects the cookie they may still use our website
Keeping your information
We will only hold your personal information for as long as it is needed to provide you with the service you are requesting, or to meet legal or regulatory data retention requirements
We perform regular reviews of the data we hold and assess whether it still needs to be kept. If there is no valid reason for us to keep it then we delete or destroy it
How to stop receiving our e-mail newsletter
By clicking “unsubscribe” at the bottom of our e-mail newsletter
Click here to unsubscribe from our e-mail newsletter
By e-mail – reception@trethem.com
By telephone – 01872 580504

If you do this we will update your profile to ensure that you don’t receive any further newsletters from us. If you decide to unsubscribe from the newsletter you will still receive information regarding any bookings or enquiries that you make

Changes to this policy
This policy will be updated to reflect the latest data protection laws and how we use and process your data
Your Rights
You have a number of rights with regards to your personal information under the General Data Protection Regulation (GDPR):

The right to be informed about how your personal information is being used – this is available in this document
The right to access the personal information we hold about you
The right to rectify any incorrect information we hold about you
The right to request that the information we hold about you be deleted or place restrictions on how we process it
The right to request that we transfer the information we hold about you to another person
The right to complain to the Information Commissioner’s Office

Contacting us about this privacy policy
If you have any questions about our privacy policy, wish to exercise your rights or have a complaint, please e-mail us at reception@trethem.com or write to us at:
Trethem Mill Touring Park
St Just-in-Roseland
Truro
Cornwall
TR2 5JF

This policy was last updated on 10/05/18


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