Access Statement

We strive to ensure that all visitors can enjoy our facilities and surroundings. If you require any assistance during your stay or whilst planning your visit we will be delighted to help. Our current facilities and services offered are:

Pre-Arrival

  We cater for touring caravans, motor homes and tents
  Our information leaflet and Park plan is available in large print on request and we can post a copy of this access statement if required
  We offer fax and email facilities and accept Type Talk calls
  Please specify on booking if you would prefer one of our grass or all weather pitches that are near to the facilities 

Arrival & Car Parking Facilities

  Reception area has tarmac parking directly outside along with a new arrivals tarmac parking area
  All touring pitches have space for parking directly alongside the pitch
  All facilities are clearly signposted in red signs with white writing
  Our entrance sign is illuminated at night 

Main Entrance & Reception

  Access to reception/shop/facilities block is from the front parking area
  There is a level pavement to the entrance with a slight ramp to the reception door and one low step to the shop door
  The doors are 83cm wide, and there is room within for a wheelchair to manoeuvre and turn
  Low-level counters are provided in reception at a height of 107cm and the shop at a height of 78cm
  There is level access throughout the reception and shop with a fully tiled floor
  The family is always on hand to offer assistance if required

Public Areas

  The Park has one facilities block that serves both touring fields and is kept well lit at all times
  The entrance to the ladies toilets/showers has one tiled step upwards and then level access throughout. The ladies have a 75cm wide push open door, fully tiled floor and one step up into the showers. There is a small step down into the shower trays
  The entrance to the gent’s toilets/showers is up two tiled steps with railings to one side and the floor is fully tiled. There is one small step up into the non-slip tiled showers that are on one level gently sloping down
  There is a dedicated disabled toilet/shower suite with floor level shower, low line toilet and sink and colour contrasting grab handles. It is large enough to accommodate a wheelchair, the door is 83cm wide and there is a non-slip floor covering throughout. It is kept locked at all times with keys available from reception on a cash deposit system
  There is one small tiled step up into the indoor dishwashing room, which is open plan. There is a non-slip floor covering throughout and six sinks at a height of 92cm

Laundry

  There is tarmac parking available outside and the door is 83cm wide
  Level access throughout with a non-slip floor covering
  There are two front-loading washing machines and two front-loading tumble dryers, one at a height of 30cm
  The iron and coin meter is accessible from a seated or standing position and the ironing board can be adjusted
  There is one hand wash sink at a height of 88cm

Outdoor Facilities

  There is a children’s play area with an entrance of 225cm wide
  The surface of the play area is grass with safety mats under some play equipment
  There is bench seating provided
  There is a 240cm wide gravel path through the trees leading from the play park to a recreation area for ball games etc

Touring Facilities

  All our pitches have 16-amp electric hook-up and many have a TV point. Over half the pitches are on level all-weather bases that consist of either 14mm granite chippings or beach shingle. The rest of the pitches are on level or gently sloping grass. We also have 15 Premium pitches with their own water/waste point, TV point and electric hook-up

  All pitches have space for parking directly alongside
  Assistance is always offered with pitching
  There are four water/waste points and three fire points around the Park
  There is one chemical toilet disposal point, one green wheelie bin dustbin area and a recycling point all within the main facilities area
  The entire Park is covered by WiFi Broadband Internet Access
  Pitches are allocated on booking and we are happy to advise you on the location and suitability of pitches for your requirements

Grounds and Gardens

  The Park is spacious and well landscaped with illuminated gardens
  A 2.5m wide circular tarmac road serves the Park with visibly marked speed bumps in several places
  There is a Park speed limit of 5mph. In the interest of safety the use of skateboards, roller blades or micro-scooters are not allowed
  The touring Park has two fields, one level and one gently sloping/ level
  The dog/nature walk covers 4 acres with level/slightly sloping grass paths. These are approximately 2 metres wide and are suitable for wheelchairs and buggies. There is a level grass walk of approximately 40 metres to the dog/nature field where the entrance has a 147cm wide swing gate
  There is a slight downhill slope from our main entrance and top pitches to the facilities building and the second touring field is level
  Most of our spacious pitches have been individually hedged with shrubs or are in bays of two
  Both touring fields have low-line street lighting that remains on all night

Additional Information

  Our area has poor mobile phone coverage but there is a public telephone provided that can be accessed 24 hours a day with important numbers displayed

  The local bus service passes on the main road at the end of our lane and will stop if waved down. It is a 500-yard walk down on level tarmac with a steep slope down the last 100 yards. There are several local taxi firms

  Half the family have attended “Welcome All” training in disability awareness

Contact Information

  Address:Trethem Mill Touring Park St Just-in-Roseland Truro Cornwall TR2 5JF
  Telephone:  01872 580504
  Fax:           01872 580968
  Email: reception@trethem.com
  Website: www.trethem.com
  Hours of operation: Family live on the Park so always someone available
  Emergencies: If reception is closed there is a sign displayed saying where to find a member of our family 

We have tried to be as accurate as possible and include as much detail as we can, but please let us know if you require any further help or information. We encourage and welcome your feedback, so if you have any comments please get in touch by telephone or email.

Created 18/08/2007                                 Printer-friendly Access Statement